Frequently Asked Questions
More Questions?
Shoot us an email: support@amlaberi.com
OUR PRODUCTS
Yes, all of our products are considered clean skincare. You can learn more about our mission at the link here.
Beri products are specifically formulated to be suitable for all skin-types. We make it a key mission at Beri is to be as inclusive as possible.
We recommend applying our serum twice daily, once in the morning and once in the evening for the best results.
Yes. All Beri products are vegan and cruelty-free.
ORDERING + Shipping + RETURNS
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal, Apple Pay, and Shop Pay.
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at support@amlaberi.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders.
We hope you love Beri as much as we do! But if you don’t, that’s okay too. If you’re not completely satisfied with your items, Email our team at support@amlaberi.com (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
*Please note that original shipping charges will not be refunded. All gift cards, trial products, and marked items are final sale.
For now, we only ship domestically to the United States. But not forever! We’re working hard to expand to other countries and we’ll let you know as soon as we can.
Orders are shipped within 24 hours, and delivered in 3-5 business days depending on distance. You will receive a shipment notification email once your order ships. You can check the status and track your order under your Account.
Once your order ships, you’ll receive a shipment notification email with a tracking number so you can follow your items’ journey if you feel like it.
You can also keep tabs on the status of your order, just sign into your “Account" on our website. Keep in mind that it sometimes takes our carrier takes 1-2 business days to update the tracking for your order. So if you don’t see it right away, don’t panic, good things take time.
If you do not receive your items within 14 days of placing your order (in the USA), please reach out to us at support@amlaberi.com. Just be sure to include your order number in the email and we’ll look into it and get back to you asap.
